EXCHANGE / RETURNS
CRTN.ME™ has a no exchange or return policy due to the custom nature of our products.
However, If a defective or incorrect product is sent to a customer, A new one will be reprinted and shipped out immediately.
Full Refunds are allowed up to 3 hours after your order.
Anything thereafter will require a 30% re-stocking fee.
The reason for this is because our artists start working on your order as soon as they can, a 30% restocking fee will go toward the time put into starting order fulfillment.
On some occasions, We'll able to fully refund the order beyond 3 hours.
However, If a product has been printed already, A refund will not be permitted
We will send your product to printing only after your approval.
The fee may vary depending on order value, country limits, etc.
Customs may hold your CRTN.ME package for various reasons, communication with them is advised.
Which means that the Delivered Duties have paid and will not be paid again.
[DDP = Delivered Duty Paid]
Our artist has made every effort to make the colors on screen as close as possible to the colors of the finished products you’ll receive.
However, we cannot guarantee an EXACT match in colors from the screen with in-person products.
The representation of colors and textures are limited by technology and may vary due to screen and printer settings.